The property offers 10 restaurants, 2 coffee shops/cafes, 12 bars/lounges, and 3 swim-up bars. A complimentary buffet breakfast is served daily. Amenities include 15 outdoor swimming pools, a waterslide, a full-service spa with massages, body treatments, and facials, a steam room, a 24-hour business center, a 24-hour front desk, laundry facilities, complimentary wireless internet access, concierge services, and a hair salon.
Each individually furnished guestroom features a memory foam bed with down comforters and Egyptian cotton sheets, a private balcony, a smart television with digital programming, complimentary wireless internet access, and a private bathroom with a rainfall showerhead and designer toiletries. Rooms also include minibars and espresso makers.
The hotel provides complimentary parking, a 24-hour airport shuttle, car hire service, luggage storage, safety deposit boxes, ticket service, and tours assistance. There is also a fitness center on-site. Smoking is restricted to designated areas.
Nearby attractions include Cenote Santa Cruz, Xenses Park, Xcaret Eco Theme Park, and Xplor Theme Park. The preferred airport is Cancun International Airport (CUN).