If a guest, guest invitee or pet damages your accommodation or belongings during their stay, we want to take steps to hold guests accountable, which we know is very important to you.
If you find broken items after a guest has left your accommodation (mirror, table, bed, etc.), please notify the guest via Karta chat.
You can negotiate with your guest for compensation or find another way to resolve this issue.
- Write to the guest in the Karta chat. Describe the situation and attach photo/video proof that the stuff is broken or not working. Attach receipts, if any.
- Wait for a response from your guest.
- If you've reached a compromise and agreed with your guest to compensate, keep all the necessary evidence (receipts for new items/receipts for damage paid by the guest/photo or video proof).
- If the guest does not respond, or you do not agree on the method and/or amount of reimbursement, you can ask Karta to step in and help. Send a request to help@karta.com and provide all information you have (photo/video evidence, receipts, etc.)